Shipping & Delivery

On this site you find the Shipping & Delivery​ Policy

Please read our Shipping & Delivery​ information

SHIPPING & DELIVERY

*Please note in some cases your order may be delayed due to uncontrollable factors related to COVID-19. 

Order processing: Please allow 2-3 business days before shipment. In some cases, processing may take longer due to various factors (ie; time of year order placed such as Thanksgiving, Christmas, Chinese New Year, Deepavali and other major holidays). 

Cancellation Policy:  Orders cannot be canceled after they have been placed.

Estimated Standard Shipping time for each country 

*Please note that these postage times are an estimate only, and do not account for public holidays, peak periods (ie. Christmas), or customs processing delays.   Sometimes delays may occur depending on mailing volume and customs at postal offices.

Destination

Estimated Shipping Time

Australia

10-20 business days

Austria

5-10 business days

Belgium

5-10 business days

Bulgaria

5-10 business days

Cambodia

10-20 business days

Canada

10-20 business days

China

10-15 business days

Denmark

5-15 business days

Estonia

5-15 business days

Finland

5-15 business days

France

5-10 business days

Duitsland

2-5 business days

Greece

5-10 business days

Hong Kong

10-20 business days

Hungary

5-10 business days

India

10-20 business days

Indonesia

10-20 business days

Ireland

5-10 business days

Italy

5-10 business days

Israel

10-20 business days

Japan

10-20 business days

Lebanon

10-20 business days

Luxembourg

5-10 business days

Macao

5-15 business days

Malaysia

10-15 business days

Mongolia

10-20 business days

Netherlands

5-10 business days

New Zealand

10-20 business days

Norway

5-10 business days

Poland

5-10 business days

Portugal

5-10 business days

Russia

10-20 business days

Singapore

10-20 business days

Slovenia

5-10 business days

South Africa

10-20 business days

South Korea

10-20 business days

Spain

5-10 business days

Sweden

5-10 business days

Switzerland

5-10 business days

Taiwan

10-20 business days

Thailand

10-20 business days

UAE

10-20 business days

United Kingdom

5-10 business days

United States

5-15 business days

How do I track my order status? 

A shipping confirmation email will be sent to you once the order has been dispatched. You will be able to track your parcel status using the tracking number and tracking link provided.

Can I change my shipping address after my order has been confirmed?

Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was shipped more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us, and we will do our best to help you out.

Initiatief: Fairness im Handel

Member of the Initiative "Fairness in Trade".
Information about the initiative: https://www.fairness-im-handel.de